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Frequently Asked Questions
We’ve compiled the most common questions our users ask. Whether you’re considering DigiFlash for your website or you’re already using our theme, you’ll find detailed answers below.
If you have further questions, feel free to reach our DigiFlash contact for assistance.
Is there a trial version available?
Yes! DigiFlash is a theme available for free in the WordPress theme repository. You can download and use it at no cost. When you’re ready to unlock advanced and pro features, you can seamlessly upgrade to DigiFlash Pro. The free version is a great way to experience the core functionality before investing in the premium features.
What is your refund policy?
We offer a no-questions-asked 14-day money-back guarantee. If you’re not completely satisfied with DigiFlash Pro, simply contact our support team within 14 days of purchase for a full refund.
Is this a one-time payment or a subscription?
DigiFlash Pro licenses are valid for 12 months. During this period, you’ll receive:
– All plugin updates and new features
– Priority technical support
– Access to our knowledge base
– Security patches and improvements
After 12 months, you can choose to renew your license to continue receiving updates and support. If you decide not to renew, the plugin will continue working, but you won’t receive new updates or support.
– All plugin updates and new features
– Priority technical support
– Access to our knowledge base
– Security patches and improvements
After 12 months, you can choose to renew your license to continue receiving updates and support. If you decide not to renew, the plugin will continue working, but you won’t receive new updates or support.
Do you offer lifetime licenses?
Currently, we don’t offer lifetime licenses. All licenses are annual subscriptions that include updates and support. This model allows us to continuously improve the plugin and provide high-quality support.
Can I upgrade my license?
Yes! You can upgrade your license at any time and only pay the difference. Upgrades increase your activation limit, but maintain the same expiration date as your original license.
Is DigiFlash compatible with Gutenberg?
DigiFlash is a block theme so it works perfectly with Gutenberg and of course fully compatible but our own Gutenberg blocks DigiBlocks.
Is DigiFlash compatible with Elementor?
Yes! Even if DigiFlash works best with Gutenberg, as it is the future of WordPress, and FSE themes are explicitly built for Gutenberg, you can use Elementor for your page content; it will work perfectly.
Is DigiFlash compatible with WooCommerce?
Yes! WooCommerce is the plugin to sell physical products on WordPress and DigiFlash works with it beautifully.
Do I need coding knowledge to use DigiFlash?
No coding knowledge is required! DigiFlash is designed to be user-friendly with intuitive controls.
Will DigiFlash slow down my website?
Absolutely not! DigiFlash is built with performance in mind. The theme follows WordPress best practices for optimal performance.
What kind of support do you provide?
We offer support Monday through Friday, with an average response time of under 24 hours. Pro users receive priority support with faster response times and dedicated assistance.
For Other Questions,
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Our VIP-exclusive support service is only available for customers with an active DigiFlash Pro license. This premium service includes priority issue resolution. For all other inquiries, please fill out the form above.
